Learner Guide-HLTAADV002 Support the rights and needs of clients Quote HLTWHS004 Manage work health and

HLTWHS004 Manage work health and safety

Units of competency MSTGN3003 Estimate and cost job SITXCCS006 Provide service to customers AHCMER401 Coordinate customer service and networking activities AHCMER301 Process customer complaints AHCMER407 Provide irrigation sales and service MEM12024 Perform computations SIRXCEG003 Build customer relationships and loyalty SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and work practices Elective units SHBBFAS003 Provide specialised facial treatments SHBBMUP001 Apply eyelash extensions SHBBMUP003 Design and apply make-up for photography SHBBMUP004 Design and apply remedial camouflage make-up SHBBNLS002 Apply gel nail enhancements SHBBNLS003 Apply acrylic nail enhancements * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency PMAOPS221 Operate and monitor prime movers PMAOPS230 Monitor

Core units BSBITU307 Develop keyboarding speed and accuracy BSBWHS201 Contribute to health and safety of self and others BSBIND301 Work effectively in an educational environment Elective units BSBADM405 Organise meetings Group A BSBCUS301 Deliver and monitor a service to customers Group A BSBEBU401 Review and maintain a website Group A BSBCMM301 Process customer complaints Group B ICTICT103 Use

Learner Guide-HLTAADV002 Support the rights and needs of clients Quote HLTWHS004 Manage work health andOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce