Training and Assessment Strategy-PSPSS00039 Customer Service Skill Set Course Core units BSBWHS201 Contribute to

Core units BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others BSBWOR204 Use business technology FNSINC301 Work effectively in the financial services industry Elective Units FNSACC311 Process financial transactions and extract interim reports FNSACC313 Perform financial calculations FNSACM302 Prepare

Units of competency ICTSAS308 Run standard diagnostic tests ICTICT302 Install and optimise operating system software ICTSAS305 Provide ICT advice to clients ICTSAS309 Maintain and repair ICT equipment and software ICTICT303 Connect internal hardware components ICTSAS310 Install

Units of competency FNSACC312 Administer subsidiary accounts and ledgers FNSACC311 Process financial transactions and extract interim reports FNSTPB402 Establish and maintain payroll systems FNSTPB401 Complete business activity and instalment activity statements FNSACC416 Set up and operate a computerised accounting system FNSACC408 Work effectively in the accounting and bookkeeping industry BSBFIA401 Prepare financial reports * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CPCCCM2008 Erect and dismantle restricted height scaffolding CPCCCM2012 Work safely at heights CPCCCM3001 Operate elevated work platforms up to 11 metres CPCCCM3005 Calculate costs of construction work CPCCOM1012 Work effectively and sustainably in the construction industry CPCCOM1013 Plan and organise work CPCCOM1014 Conduct workplace communication CPCCOM1015 Carry out measurements and calculations CPCCOM2001 Read and interpret plans and specifications CPCCPB3026 Erect and maintain trestle and plank systems CPCCPD2011 Handle and store painting and decorating materials CPCCPD2012 Use painting and decorating tools and equipment CPCCPD2013 Remove and replace doors and door and window components CPCCPD3021 Prepare existing coated surface for painting CPCCPD3022 Apply paint by brush and roller CPCCPD3023 Apply texture coat paint finishes by brush

Units of competency SITXFSA001 Use hygienic practices for food safety SITHKOP005 Coordinate cooking operations TAEASS301B Contribute to assessment TAEDEL404A Mentor in the workplace SITXHRM001 Coach others in job skills * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-PSPSS00039 Customer Service Skill Set Course Core units BSBWHS201 Contribute toYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.