Learning and Assessment Kit-TLII0005 Apply customer service skills Quote Pre-requisite units CPCCWHS1001 Prepare to

Pre-requisite units CPCCWHS1001 Prepare to work safely in the construction industry Core units CPCCCM2006 Apply basic levelling procedures CPCCOM1012 Work effectively and sustainably in the construction industry CPCCOM1013 Plan and organise work CPCCOM1014 Conduct workplace communication CPCCOM1015 Carry out measurements and calculations CPCCOM2001 Read and interpret plans and specifications CPCCSF2001 Handle steelfixing materials CPCCSF2002 Use steelfixing tools and equipment CPCCSF2003 Cut and bend materials using oxy-LPG equipment CPCCSF2004 Place and fix reinforcement materials CPCCSF2005 Arc weld reinforcement steel CPCCSF2006 Machine-cut reinforcement materials CPCCSF3001 Apply reinforcement schedule CPCCWHS2001 Apply WHS requirements

Units of competency AURETH007 Diagnose and repair system instrumentation and safety interlocks in battery electric vehicles AURETH003 Diagnose and repair high voltage rechargeable energy storage systems in battery electric vehicle AURETH001 Depower and reinitialise battery electric vehicles AURETH002 Service and maintain battery electric vehicles * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWHS211 Contribute to the health and safety of self and others CUAACD201 Develop drawing skills to communicate ideas CUAPPR211 Make simple creative work CUARES202 Source and use information relevant to own arts practice Elective units BSBCRT201 Develop and apply thinking and problem solving skills Group A BSBSTR301 Contribute to continuous improvement Group A BSBTEC101 Operate digital devices Group A BSBTEC201 Use business software applications Group A CUAIND211 Develop and apply creative arts industry knowledge Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

maintain and repair farm fencing AHCINF203 Maintain properties and structures AHCLSC201 Assist with landscape construction work AHCLSC203 Install aggregate paths AHCLSC205 Install tree protection devices AHCMOM201 Operate two wheel motorbikes AHCMOM202 Operate tractors * We can develop additional elective units that are not listed on request (Please contact us for further information)

charge and replace batteries and jump-start vehicles AURHTE102 Diagnose and repair heavy vehicle compression ignition engines AURHTF102 Diagnose and repair heavy vehicle diesel fuel injection systems AURTTA104 Carry out servicing operations AURTTA118 Develop and carry out diagnostic test strategies AURTTE104 Inspect and service engines AURTTK001 Use and maintain measuring equipment in an automotive workplace AURTTK102 Use and maintain tools and equipment in an automotive workplace AURTTM004 Assemble engine blocks and sub-assemblies AURTTM008 Dismantle and evaluate engine blocks and sub-assemblies AURTTM011 Recondition engine cylinder heads Electives AURAFA103 Communicate effectively in an automotive workplace AURAMA001 Work effectively with others in an automotive workplace AURETR124 Diagnose and repair compression ignition engine management systems AURETR128 Diagnose and repair instruments and warning systems AURETR129 Diagnose and repair charging systems AURETR130 Diagnose and repair starting systems AURETR132 Diagnose and repair automotive electrical systems AURHTE001 Remove and install heavy vehicle engine assemblies AURHTX104 Diagnose and repair heavy vehicle clutch systems AURHTZ101 Diagnose and repair heavy vehicle emission control systems AURTTA009 Carry out mechanical pre-repair operations AURTTA105 Select and use bearings

Learning and Assessment Kit-TLII0005 Apply customer service skills Quote Pre-requisite units CPCCWHS1001 Prepare toOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to