SCORM Compliant Package-AURHTE102 Diagnose and repair heavy vehicle compression ignition engines MSL health and work practices Elective

health and work practices Elective units BSBSMB304 Determine resource requirements for the micro business BSBSMB403 Market the small business BSBSMB404 Undertake small business planning BSBSMB405 Monitor and manage small business operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTREF001 Develop reflexology practice HLTREF002 Provide reflexology for relaxation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Core units ICTPMG610 Develop a project management plan ICTPMG611 Prepare a detailed design brief ICTSUS601 Integrate sustainability in ICT planning and design project ICTTEN611 Produce an ICT network architecture design Elective units BSBDES601 Manage design realisation ICTNWK502 Implement secure encryption technologies ICTNWK503 Install and maintain valid authentication processes ICTNWK509 Design and implement a security perimeter for ICT networks BSBWHS501 Ensure a safe workplace BSBDES602 EResearch global design trends * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and test enterprise communication solutions ICTNWK562 Configure internet gateways * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-AURHTE102 Diagnose and repair heavy vehicle compression ignition engines MSL health and work practices Elective* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.