SCORM Compliant Package-AMPCOM401 Build productive and effective workplace relationships Learner Resources (Q) Core units BSBSUS201 Participate in

Core units BSBSUS201 Participate in environmentally sustainable work practices BSBWOR202 Organise and complete daily work activities SITTIND002 Source and use information on the holiday park and resort industry SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity SITXWHS001 Participate in safe work practices SITXWHS002 Identify hazards

Core units BSBXCM401 Apply communication strategies in the workplace FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector FNSINC411 Conduct work according to professional practices in the financial services industry Elective units FNSASIC302 Develop

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

maintain and modify customer premises communications cabling: ACMA Restricted Rule ICTTEN202 Use hand and power tools ICTCMP203 Perform restricted customer premises broadband cabling work: ACMA Restricted Rule * We can develop additional elective units that are not listed on request (Please contact us for further information)

ICTSAS211 Develop solutions for basic ICT malfunctions and problems * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-AMPCOM401 Build productive and effective workplace relationships Learner Resources (Q) Core units BSBSUS201 Participate in* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.