Learner Guide-CHCCCS006 Facilitate individual service planning and delivery UEG Core units BSBCUS501 Manage quality

Core units BSBCUS501 Manage quality customer service BSBMGT502 Manage people performance BSBMGT605 Provide leadership across the organisation BSBMGT608 Manage innovation and continuous improvement BSBSMB409 Build and maintain relationships with small business stakeholders FNSINC411 Conduct work according to professional practices in the financial services industry FNSSAM601 Monitor performance in sales of financial products or services FNSSAM602 Identify and evaluate marketing opportunities in the financial services industry Elective units BSBMGT616 Develop and implement strategic plans BSBSUS501 Develop workplace policy and procedures for sustainability FNSINC503 Identify situations requiring complex ethical decision making FNSINC504 Apply ethical frameworks and principles to make and act upon decisions FNSORG501 Develop and manage a budget FNSORG602 Develop and manage financial systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

evacuate and charge refrigeration systems MSMENV272 Participate in environmentally sustainable work practices Elective units MEM05003 Perform soft soldering MEM05005 Carry out mechanical cutting MEM05012 Perform routine manual metal arc welding MEM05050 Perform routine gas metal arc welding MEM11009 Handle/move bulk fluids/gases MEM11022 Operate fixed/moveable load shifting equipment MEM18003 Use tools for precision work MEM18048 Fault find and repair/rectify basic electrical circuits * We can develop additional elective units that are not listed on request (Please contact us for further information)

tools and equipment to preserve biosecurity AHCBIO204 Follow site biosecurity procedures AHCDRG202 Maintain drainage systems AHCINF203 Maintain properties and structures AHCMOM202 Operate tractors * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically CHCMHS002 Establish self-directed recovery relationships CHCMHS003 Provide recovery oriented mental health services CHCMHS004 Work collaboratively with the care network and other services CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCMHS007 Work effectively in trauma informed care CHCMHS008 Promote and facilitate self advocacy CHCMHS011 Assess and promote social

weeds and diseases AHCDRG305 Install drainage systems AHCECR301 Maintain native ecosystem areas * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-CHCCCS006 Facilitate individual service planning and delivery UEG Core units BSBCUS501 Manage qualityOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce