SCORM Compliant Package-BSBOPS305 Process customer complaints MEM services and assets CPCCCM3004 Identify

services and assets CPCCCM3004 Identify and apply information in construction plans

analyse and interpret threat data ICTCYS610 Protect critical infrastructure for organisations ICTNWK536 Plan

Units of competency SISXEMR002 Coordinate emergency responses SISXFAC001 Maintain equipment for activities SISOCHC001 Lead challenge course sessions

Units of competency RIICRC314D Handle concrete materials RIICRC315D Use concreting materials and equipment RIICCM206D Support plant operations RIISAM201D Handle resources and infrastructure materials and safely dispose of nontoxic materials RIICRC317D Finish concrete pavements RIICRC316D Place and compact concrete * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBLDR522 Manage people performance FNSCUS511 Develop and maintain professional relationships in financial services industry FNSCUS513 Review business performance FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC411 Conduct work according to professional practices in the financial services industry Elective units BSBINS402 Coordinate workplace information systems BSBLDR602 Provide leadership across the organisation BSBPEF501 Manage personal and professional development BSBSTR501 Establish innovative work environments BSBSTR502 Facilitate continuous improvement BSBOPS505 Manage organisational customer service BSBMKG541 Identify and evaluate marketing opportunities * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-BSBOPS305 Process customer complaints MEM services and assets CPCCCM3004 Identify* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.